First thing: We recommend that you keep your photo guidelines as open and generous as possible. Your contest participants are fundraising on your behalf, and most participants will use a photo that has an emotional connection to them. It's very rare to receive a photo entry that completely violates community standards.
Second thing: If you do have an entrant that submits a photo that does not meet your contest's guidelines, we always recommend that you reach out to the entrant to ask for a new photo, instead of completely denying the entry (and not allowing a new photo).
There are a couple reasons for this:
- If you have an entry fee, denying an entry does not automatically refund the paid entry fee. Allowing the entrant to update their photo, on the other hand, means the entry fee stays with that entry (no refunds necessary).
- Voting fees are not automatically refunded when denying an entry. Allowing the entrant to update their photo, on the other hand, means the current votes (if any) stay with that entry (no refunds necessary).
Third thing: Entrants cannot openly change their photo within their participant account, like they can with their entry information/fields.
In order to change an entrant's photo, you (as the Contest Admin) have the following options:
- Deny their entry and send a request for a new photo using these instructions:
Denying an Entry in Your Contest➛ - Change/swap photos on their entry (without denying it) by following the instructions here:
Changing a Photo on Behalf of an Entrant➛ - Or send a link to the entrant that allows a one-time update of their photo (without denying it) using the instructions here:
Allowing an Entrant to Upload/Update Their Own Photo➛
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⚠️ Denying an entry does not automatically process any refunds. If you need the votes or entry fee refunded, please contact us at hello@gogophotocontest.com and we will be happy to assist you. |