Receiving Your Contest Funds/Payouts from Stripe

When you set up a photo contest fundraiser with us, we'll have you create a merchant account with our payment processor, Stripe (https://stripe.com/).

Why do I need to set up an account with Stripe?

An account with Stripe allows all of the donations to your contest to be processed right at your contest site. Participants can use  almost any kind of credit or debit card:

  • U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Australian, Canadian, and European businesses can accept Visa, MasterCard, and American Express.

You can also accept gift and prepaid cards that are one of the above types. 

Read more: Supported Card Brands

How does it work?

The donations that are processed at your contest site are deposited directly into your Stripe account, minus our contest transaction fees and credit card processing fees (more info here). 

These deposits are then bundled and deposited into the bank account that you provided to Stripe on a rolling basis. This means that you will have access to the funds that your contest raises almost immediately.

Please note: There may be a waiting period of up to 7 business days for the first payout. 

You can read more about how this process works right at this link: https://support.stripe.com/topics/payouts

Where can I find information about payouts from Stripe?

First, you will need to log into your Stripe account (https://dashboard.stripe.com/login)

Then, navigate to Balances at the top of the dashboard.

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Or, navigate to this link: https://dashboard.stripe.com/balance/overview

How can I change the frequency of my payouts?

Head right to this link: Payout Settings

 

How can I change the bank account associated with my Stripe account?

Head right to this link: Bank accounts

 

What if I'm having issues with my Stripe account?

Stripe is a 3rd party platform, and they will not share information about your Stripe account with our team due to privacy reasons. This keeps everyone safe.
 
You will need to contact them directly at this link: Contact Stripe
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